Engineering Extraordinary Experiences
Create MEMORIES that tellyour BRAND STORY
We help organisations engineer extraordinary experiences through the application of human-centered experience design to create dynamic, inspiring and memorable moments of magic at every touchpoint of your customer’s journey with your brand
Being Human is a Level 1 B-BBEE Customer Experience Advisory in South Africa
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ENGINEERING EXTRAORDINARY EXPERIENCES
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Customer SUCCESS
our customer's ability to achieve their own brand-specific goals and desired outcomes
Customer EFFORT
how easy or difficult it is for customers to achieve these goals and desired outcomes
Customer EMOTION
the feelings customers experience on their journey to achieve these desired outcomes
Customer Experience Maturity Assessment
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CUSTOMER EXPERIENCE ADVISORY

We provide 360° consultation and advisory services on

the six core competencies of customer experience, as approved by the
Customer Experience Professionals Association (CXPA)
Customer Experience
Strategy

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Customer-Centric
Culture

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Organisational Adoption
& Accountability

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Metrics, Measurement &
Return on Investment

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Experience Design,
Improvement & Innovation

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VoC, Customer Insight
& Understanding

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Grow your brand loyalty ORGANICALLY
Get in touch with us

Testimonials