engineering extraordinary experiences

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Who We Are

Being Human is a certified, Level 1 Broad-Based Black Economic Empowerment (B-BBEE) customer experience advisory in South Africa.

Under the inspirational leadership of a Customer Experience Specialist (CXS)™ and Certified Customer Experience Professional (CCXP)™, we leverage our extensive experience in various customer-facing environments including retail, online and contact centre – to provide 360° customer experience consultation and advisory services to our clients across the African continent.

Our Mission

to help organisations reap the rewards of brand loyalty by designing human-centered experiences that exceed customer expectations

What We Do

At Being Human, we understand that customer experience ecosystems are complex and multifaceted, with multiple moving mechanisms, across many organisational silos – each with its own set of values, beliefs, and key performance indicators.

Using our Customer Experience Maturity Assessment, we navigate our clients through five stages of CX maturity to develop a comprehensive customer experience ecosystem that demonstrates the true value of customer-centricity.

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Our Vision

to champion the prosperity of truly customer-centric brands across the African continent

Why Choose Us

We are driven by our desire to bridge the experience gap. Our experience design workshops Understand-Your-Brand, Know-Your-Customer, and Exceeding-Expectations cover the full length and breadth of human-centered experience design.

Together we will demolish organisational siloes, synchronise and steer cross-functional team efforts towards a specific business goal – perhaps the most important of them all; the CUSTOMER, and deliver branded and differentiated experiences that consistently exceed customer expectations.

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WHAT IS IMPORTANT TO US
Customer Success

the customer’s ability to achieve their individual, brand-specific goals and desired outcomes

Customer Effort

how easy (or difficult) it is for customers to achieve their personal brand goals and desired outcomes

Customer Emotion

the feelings customers experience in their respective journeys, to achieve their own brand-specific goals

Testimonials

What they say about us

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