CX Masterclass and CCXP Exam Prep (in-person)

R19 990-00

live and in-person, for groups of 25

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Description

Customer experience ecosystems are complex and multifaceted, with multiple moving mechanisms across many organisational silos – each with their own set of values, beliefs and key performance indicators. Synchronise and steer these cross-functional team efforts by advancing through five stages of CX maturity – to understand, design and improve experiences across the entire customer relationship.

Our Customer Experience Maturity Assessment (CXMA) is a self-diagnostic tool that evaluates the strengths and weaknesses of your current CX ecosystem against six core competencies of customer experience, to produce a roadmap of CX improvements, and quantify the impact of your cumulative improvement efforts on the end-to-end customer journey.

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