Ian Golding’s two-day CX Masterclass (online)

Site Administrator — Thu, 27 May 2021 09:03:42 +0000

Are you looking for credible validation for your numerous years of hard work and experience in CX?
Would you like to demonstrate greater knowledge, understanding and confidence as a subject matter expert in customer experience?
Would you like to learn the latest tools, techniques and methodologies of global best practices within the customer experience profession?

Book your seat at Ian Golding’s legendary two-day CX Masterclass – live and online in South African Standard Time (GMT+2) and at unbeatable prices that you simply cannot afford to miss! Ian Golding is an inaugural director and founding member of the Customer Experience Professionals Association (CXPA), the author of “Customer What? The honest and practical guide to Customer Experience,” a certified Lean Six Sigma Master Black Belt and the CXPA’s first ever ‘Recognised Training Provider.’

Day 1

The Role of the Customer Experience Professional
Customer Experience Transformation
Customer Experience Frameworks
Customer Experience Strategy
Customer Personas and Employee Heroes
Empathy and ‘Thinking like a Customer’
Brand Proposition/Purpose
Introduction to Customer Journey Management

Day 2

Level 1 Customer Journeys
Customer Experience Measurement
Customer Experience Improvement – Lean
Customer Experience Improvement – Design Thinking
Digital Customer Experiences
Creating a Customer-Centric Culture
The Final Challenge
Introduction to CCXP Exam Prep Workshop

You will be spending two-days in the company of the most profound subject matter experts on customer experience. You will participate in online learning activities and exercises that delve into the intricate science of CX. Have your burning customer experience questions answered in real-time by a globally renowned CX authority and immerse yourself in global case studies that explore the full spectrum of the customer experience profession.

All attendees will be eligible for exclusive discounts on their CXPA membership and CCXP exam fees.

Don’t wait until it’s too late.
Seats are limited.
Book now!

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Ian Golding’s CCXP Exam Prep (online)

Site Administrator — Thu, 27 May 2021 09:03:31 +0000

Are you looking for global and professional recognition for your knowledge and expertise in Customer Experience?
Are you planning on taking the Customer Experience Professionals Association (CXPA)’s Certified Customer Experience Professional (CCXP) exam?

Book your seat at Ian Golding’s legendary CCXP Exam Prep workshop – live and online in South African Standard Time (GMT+2) and at unbeatable prices that you simply cannot afford to miss! Ian Golding is an inaugural director and founding member of the Customer Experience Professionals Association (CXPA), the author of “Customer What? The honest and practical guide to Customer Experience,” a certified Lean Six Sigma Master Black Belt and the CXPA’s first ever ‘Recognised Training Provider.’

Agenda

How to apply for the exam (if you haven’t done so already)
Understanding the CXPA’s six core competencies of customer experience
The CCXP exam methodology
A review of sample questions for each competency
Ian Golding’s advice on approaching the CCXP exam
Continuing professional development beyond the CCXP accreditation

Ian Golding has worked with, guided, and inspired CCXP candidates in over 40 different countries and has mentored CX professionals to become Certified Customer Experience Professional (CCXP)’s on almost every continent. Gain the necessary confidence to pass the exam on your first attempt. Reduce the likelihood of the additional costs and inconvenience of re-applying and make the entire process of earning the coveted CCXP credential more rewarding.