It gives us great pleasure to bring you Ian Golding, an inaugural director and founding member of the Customer Experience Professional’s Association (CXPA), author of ‘Customer What? The honest and practical guide to Customer Experience’ and the first ever Customer Experience Professional’s Association (CXPA) approved ‘Authorised Training Provider’ to prepare individuals for the Certified Customer Experience Professional (CCXP) accreditation.
At Ian Golding’s legendary two-day CX MasterClass, he will take you on an exciting journey to explore global best practices in the six core competencies of customer experience
- Customer Experience Strategy
- Customer-Centric Culture
- Experience Design, Improvement and Innovation
- VoC, Customer Insights and Understanding
- Organisational Adoption and Accountability
- Metrics, Measurement and Return on Investment
Immerse yourself in global case studies that explore the length and breadth of the customer experience discipline, participate in online activities and exercises that delve in to the science of CX and demonstrate greater knowledge, confidence and credibility on the subject of customer experience.
Watch out for Ian Golding’s CCXP Exam Preparation (usually scheduled on day three)