Ian Golding’s CCXP Exam Prep (online)

R6 490-00

live and online, in South African Standard Time (GMT +2)

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Description

Are you looking for global and professional recognition for your knowledge and expertise in Customer Experience? Are you planning on taking the Customer Experience Professionals Association (CXPA)’s Certified Customer Experience Professional (CCXP) exam?

Reduce the likelihood of the additional costs and inconvenience of re-applying and make the entire process of earning the coveted CCXP credential more rewarding. Attend Ian Golding’s CCXP Exam Prep workshop and gain the necessary confidence to pass the exam on your first attempt.

Ian Golding is the author of ‘Customer WHAT? The honest and practical guide to Customer Experience’ and the first person around the world that was authorised to teach the Customer Experience profession by the Customer Experience Professionals Association (CXPA). As a CXPA Recognised Training Provider, Ian Golding has worked with, guided, and inspired CCXP candidates in over 40 different countries and has mentored CX professionals to become Certified Customer Experience Professional (CCXP)’s on almost every continent.

Ian’s intricate understanding of the six core competencies of customer experience is exemplary, second to none, and truly inspiring. You will spend a day in the company of an incredibly honest and humble human being, together you will explore global best practices in each of the six core competencies of CX as tested in the CCXP exam, and have your burning CX questions answered by one of the most knowledgeable and experienced CX masterminds on the planet.

 

Agenda

  • How to apply for the exam (if you haven’t done so already)
  • Understanding the CXPA’s six core competencies of customer experience
  • The CCXP exam methodology
  • A review of sample questions for each competency
  • Ian Golding’s advice on approaching the CCXP exam
  • Continuing professional development beyond the CCXP accreditation

 

Please note

Applications, payments acceptance for the CCXP exam are administered exclusively by the Customer Experience Professionals Association (CXPA). For more information about their application process or exam fees, please click here.

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