AFRICANISM
Who We Are
AFRICANISM CX is a Pan-African non-profit company, incorporated within the Republic of South Africa as a professional customer experience training and development initiative.
We have assembled the largest online community of disruptive customer experience professionals who share a common goal, to champion the prosperity of truly customer-centric brands across the African continent. Our members enjoy exclusive discounts on world-class customer experience training, events and workshops hosted by our global network of accredited service providers.
Through our growing network of sponsors, we empower our members with free Customer Experience Professional’s Association (CXPA) accredited training to CX enthusiasts and CCXP candidates across the continent.
For more information on how you can get involved, please email us on hello@africanism.org.za
Our Mission
to help organisations reap the rewards of brand loyalty by designing human-centered experiences that exceed customer expectations
What We Do
At Being Human, we understand that customer experience ecosystems are complex and multifaceted, with multiple moving mechanisms, across many organisational silos – each with its own set of values, beliefs, and key performance indicators.
Using our Customer Experience Maturity Assessment, we navigate our clients through five stages of CX maturity to develop a comprehensive customer experience ecosystem that demonstrates the true value of customer-centricity.
Our Vision
to champion the prosperity of truly customer-centric brands across the African continent
Why Choose Us
We are driven by our desire to bridge the experience gap. Our experience design workshops Understand-Your-Brand, Know-Your-Customer, and Exceeding-Expectations cover the full length and breadth of human-centered experience design.
Together we will demolish organisational siloes, synchronise and steer cross-functional team efforts towards a specific business goal – perhaps the most important of them all; the CUSTOMER, and deliver branded and differentiated experiences that consistently exceed customer expectations.
WHAT IS IMPORTANT TO US
Customer Success
the customer’s ability to achieve their individual, brand-specific goals and desired outcomes
Customer Effort
how easy (or difficult) it is for customers to achieve their personal brand goals and desired outcomes
Customer Emotion
the feelings customers experience in their respective journeys, to achieve their own brand-specific goals