As a proud ambassador of the Customer Experience Professionals Association (CXPA)™, a Customer Experience Specialist (CXS)™ and Certified Customer Experience Professional (CCXP)™, I am happy to share a global...
This book is insightfully divided into four sections and through it, Ian takes you on a meticulously articulated customer-focused journey that delves into the detail and intricacies of why,...
To truly engineer and deliver extraordinary customer experiences consistently, combine the powers of each of these competencies into a comprehensive, well-articulated customer experience ecosystem that delivers the business results...
Comprehensive customer experience ecosystems create customer memories that narrate specific brand stories. Underpinned by a rock-solid customer experience strategy, deliberate and differentiated customer experiences deliver business results by growing...
