A little bit about me, my vision for the future of CX in Africa and my opinion on the use of customer experience metrics and measurements to drive demonstrable...
Enterprisetechsuccess names their Top 20 CX Solution Providers for 2020 in their Customer Experience Special Edition - featuring two of my very first contributions to the global CX community,...
I had the incredible pleasure of speaking to the amazing Sandra Radlovacki from Customer Experience Magazine about how my career in customer experience began many years ago, and how...