A little bit about me, my vision for the future of CX in Africa and my opinion on the use of customer experience metrics and measurements to drive demonstrable...
Enterprisetechsuccess names their Top 20 CX Solution Providers for 2020 in their Customer Experience Special Edition - featuring two of my very first contributions to the global CX community,...
Comprehensive customer experience ecosystems create customer memories that narrate specific brand stories. Underpinned by a rock-solid customer experience strategy, deliberate and differentiated customer experiences deliver business results by growing...
