A little bit about me, my vision for the future of CX in Africa and my opinion on the use of customer experience metrics and measurements to drive demonstrable...
As a proud ambassador of the Customer Experience Professionals Association (CXPA)™, a Customer Experience Specialist (CXS)™ and Certified Customer Experience Professional (CCXP)™, I am happy to share a global...
Enterprisetechsuccess names their Top 20 CX Solution Providers for 2020 in their Customer Experience Special Edition - featuring two of my very first contributions to the global CX community,...
This book is insightfully divided into four sections and through it, Ian takes you on a meticulously articulated customer-focused journey that delves into the detail and intricacies of why,...
I had the incredible pleasure of speaking to the amazing Sandra Radlovacki from Customer Experience Magazine about how my career in customer experience began many years ago, and how...
To truly engineer and deliver extraordinary customer experiences consistently, combine the powers of each of these competencies into a comprehensive, well-articulated customer experience ecosystem that delivers the business results...
Comprehensive customer experience ecosystems create customer memories that narrate specific brand stories. Underpinned by a rock-solid customer experience strategy, deliberate and differentiated customer experiences deliver business results by growing...