As a proud ambassador of the Customer Experience Professionals Association (CXPA)™, a Customer Experience Specialist (CXS)™ and Certified Customer Experience Professional (CCXP)™, I am happy to share a global...
This book is insightfully divided into four sections and through it, Ian takes you on a meticulously articulated customer-focused journey that delves into the detail and intricacies of why,...
I had the incredible pleasure of speaking to the amazing Sandra Radlovacki from Customer Experience Magazine about how my career in customer experience began many years ago, and how...
To truly engineer and deliver extraordinary customer experiences consistently, combine the powers of each of these competencies into a comprehensive, well-articulated customer experience ecosystem that delivers the business results...
